Privacy Policy

Last updated: Oct 2, 2026

1. INFORMATION WE COLLECT

Based on how you interact with our website, Zhenzhuous may gather the following categories of data:

Contact details including your full name, email address, phone number, billing address and delivery address.
Order-related and transaction records, such as purchased items, order history, return requests, refund records and delivery information.
Account-specific data if you register for a user account.
Customer-support correspondence and any information you voluntarily submit to our team.
Device and browser metadata, IP address, general geographic location inferred from IP, together with website-usage behavioral data.
Data collected via cookies and comparable tracking technologies, which support site operation, preference storage, performance measurement, fraud mitigation, and permitted advertising and marketing activities.
Marketing-related preferences, including your subscription status for promotional newsletters.

Credit-card payment data is handled exclusively by third-party payment processors. Zhenzhuous does not access or store your full payment card number.

2. HOW WE UTILISE PERSONAL DATA

Your personal information may be used for these purposes:

Processing, validating, fulfilling and dispatching customer orders.
Managing payments, returns, refunds and product exchanges.
Delivering order-tracking updates and providing customer-support services.
Detecting and preventing fraudulent activity, misuse, unauthorised transactions and security risks.
Maintaining, optimising and upgrading our website, merchandise and overall user experience.
Sending operational service notifications and marketing content where you have given consent.
Analysing website performance and gaining insights into how visitors engage with our store.
Satisfying statutory obligations covering legal compliance, taxation, accounting, customs formalities and regulatory rules.

We only disclose personal data to service providers that perform essential business operations on our behalf. These partners may include:

E-commerce platform operators
Payment-processing service providers
Warehousing, order-fulfillment and logistics partners
Customer-support outsourcing vendors
Analytics, advertising and marketing solution suppliers
Anti-fraud, cybersecurity and technical service providers
Professional consultants and official regulatory authorities when legally mandated.

Zhenzhuous will never sell your personal information for monetary compensation. Under certain regional privacy legislation, data transfers to analytics or advertising partners may count as information “sharing” or “sale”. Where local law applies, you hold the right to opt out of such forms of data processing.

We deploy cookies and equivalent tracking tools to enable checkout workflows, account functions, shopping-cart operations, site security, performance analytics, preference saving and targeted marketing.

You are able to manage certain cookie settings via your web-browser controls or the cookie-consent tool available on https://zhenzhuous.com. Disabling selected cookies may impair some website features.

5. DATA RETENTION PERIOD

Personal data will only be retained for a reasonable period aligned with the objectives laid out within this privacy policy. This includes supporting order fulfilment, after-sales service, fraud prevention, legal compliance, tax and accounting obligations, as well as dispute resolution procedures.

6. DATA SECURITY

Zhenzhuous applies reasonable administrative, technical and organisational safeguards to protect your personal information. Nevertheless, no internet transmission or electronic-storage system can guarantee absolute security against data risks.

7. CROSS-BORDER DATA PROCESSING

Our external service providers and logistics collaborators may process your information in jurisdictions outside your country of residence. Where legal requirements apply, we implement suitable safeguards to legitimise these international data transfers.

Subject to local legislation in your region, you may exercise rights to access, correct, delete or obtain copies of your personal data. You can also object to or place restrictions upon certain data-processing activities, alongside rights connected with targeted advertising and specific forms of data disclosure.

To submit a privacy-related request, please email support@zhenzhuous.com. We may carry out identity verification before completing your application.

You can unsubscribe from marketing-focused emails by clicking the unsubscribe link contained within each promotional message. Even after opting out, you will still receive non-commercial notifications concerning orders, customer service matters, account security and other transaction-alerts.

10. PRIVACY PROTECTION FOR MINORS

This online store is not intended for children who have not reached the legal age to grant consent for online data processing under applicable local law. If you believe personal information has been submitted by a minor without proper authorisation, please get in touch with us.

11. THIRD-PARTY EXTERNAL LINKS

Our website may contain hyperlinks directing to external third-party platforms. Those external sites operate under their own independent privacy policies, over which Zhenzhuous holds no control.

12. AMENDMENTS TO THIS PRIVACY POLICY

We reserve the right to revise this Privacy Policy periodically to reflect adjustments to our services, internal business workflows or updated legal requirements. Revised provisions take immediate effect upon publication on our website unless explicitly stated otherwise.